FAQ

Yes, with the ESI-Link feature, office in different locations can be interconnected and communicate of a point to point network. This avoids having to make long distance calls and makes it possible to share telephone services.

Yes, with a 48-Key IP Feature Phone, you can use your phone wherever there is a high speed internet connection. Also, with VIP7 Softphone, your laptop can be used to connect to the office phone system and be used as an off-premise extension.

Yes, we can arrange for an on-site demonstration or if you prefer, you can see the product in our demo room located at our facility in West Palm Beach, FL.

Our sales and engineering team can tailor a system to meet every budget. Please contact us for a free consultation.

Yes, Bestcom offers maintenance agreements to service your equipment, both labor and parts can be included, 24/7/365.

Bestcom currently services the following; ESI IVX; ESI Communication Servers; Panasonic 576/HD; Panasonic DBS.

Yes, we can offer a trade in for a new phone system or an outright purchase. Please contact us and we can discuss the market value and payment terms for your used phone system.

A Bestcom cabling specialists can visit your location to do a free cabling survey and consultation.

Yes, Bestcom and its service partners can analyze and explain what you are paying and make suggestions on cost reduction and improved services.

Call Bestcom at 561.681.9900, you will be guided through our automated system to an on-call technician. They are available 24/7/365.

With ESI’s Presence Management, Bestcom can provide a system that uses access cards or fobs to control electronic locks on doors and provide reports on entry/exit as well as having the ability to schedule access to each door. Cards and fobs are serialized and can be removed from service without having to rekey locks.

With ESI’s Media Manager, Bestcom can install cameras that are integrated with your ESI Communication Server, to provide an all-in-one service in real time and recorded video surveillance and integration to ESI’s Presence Management.

With ESI’s Media Manager, Bestcom can provide call logging services that will automatically or manually record all or selected conversations. Please contact our sales department for more information.

With ESI’s Media Manager, Bestcom can provide detailed call accounting reports that will include time spent, caller ID, outgoing called number, as well as account code information. Bestcom also offers Tapit EX that can be used on various phone systems to provide call accounting reports.

Bestcom can provide each agent’s faxes to be converted and sent as an email through our FaxFinder product. Call our sales team for more information.

Bestcom can install sound masking speakers to create white noise that will mask conversations. Call our sales team for more information.

Bestcom can strategically place paging horns throughout the warehouse so that announcements can be heard by warehouse employees. We also can provide cordless telephones that can be integrated into the ESI Communication Server.

Bestcom can install speakers for background music and provide cabling for satellite or cable television.

With ESI’s Mobile Messaging, voicemails can be converted into WAV files and emailed to your sales person or the entire department. This will allow you to easily store voicemails on a hard disk and the ability to forward messages to other people.

Bestcom recommends Polycom’s full-duplex speakerphones for high end speakerphone applications. ESI also has a digital or IP full-duplex speakerphone.
A full-duplex, or sometimes double-duplex system, allows communication in both directions, and, unlike half-duplex, allows this to happen simultaneously.

There are several benefits to using full-duplex over half-duplex. First, time is not wasted, since no frames need to be retransmitted, as there are no collisions in the conversation. Second, the full voice capacity is available in both directions because the send and receive functions are separated. Third, each party does not have to wait until others complete their conversation.

Yes, please contact us, we will survey your new office for voice/data/video cabling requirements at no charge and give you a competitive quote on your pending move.

Yes, please contact us, we will help to make the transition to the new carrier easier. We will also need to connect the existing phone equipment, fax machines, credit card machines, alarm systems, and any other device, to the new service.

Call Bestcom’s service department, we will dial in to your phone system to determine the card configuration to make sure it will support additional phones. We will then quote you the cost of adding additional phones.

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